Illustrative case — not a customer result
Illustrative case: a copywriter has capacity for the approved launch pages but not a last-minute investor presentation. Removing a page would not solve the research and presentation-design dependency. A fictional swap would create another missed promise. A short refusal is clearer than several options that do not work.
Apply the decision
- Check capacity and skill dependencies
- Name the approved work that remains unaffected
- Offer a later estimate only if you can actually take it on
Boundary and limitations
Do not imply that every addition is available for the right price or invent scheduling scarcity.
Message for this situation
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I cannot add the presentation within this launch window. I will complete the approved pages as planned. If you want a later phase, I can confirm availability separately.
Decision record to complete
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Declined addition: [complete for this project] reason: [complete for this project] unaffected work: [complete for this project] any genuinely available next step: [complete for this project]
More in Stop Scope Creep
Frequently asked questions
- Which resource should I use next?
- Use the linked primary resource for the actual artifact or decision framework. This article addresses the narrower task: decline an infeasible addition.
- What should I avoid assuming?
- Do not imply that every addition is available for the right price or invent scheduling scarcity.
Continue with the next decision
Out-of-Scope Email Template for Freelancers
An out-of-scope email identifies the difference between the approved deliverable and a new request, then offers a priced addition, a scope swap, or a later phase. Send it before starting the extra work and retain written approval.
Next stepStop Scope Creep
Diagnose the request before you change the project.
Free editable artifactFreelance Change Order Form Template
A freelance change-order form records the original agreement, requested difference, added and removed work, price adjustment, revised milestones, dependencies, and authorized approval. Give each change an identifier so the client can approve a specific version.
Next stepScopeShield Toolkit — $39
Review the editable text inventory, what it does, and what it does not do before buying.