Find calm, specific language for the client request in front of you. Every script connects the approved scope to a fee, schedule, swap, or next-phase decision.
Featured · Client script library
Tell the client what the approved scope covers, identify the added request neutrally, and offer a priced or swapped next step instead of a blunt refusal.
Best next step: Copy the preview, then complete the checklist.
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Connect the added fee to the changed work and its impact, then ask for explicit approval before starting.
Best next step: Copy the preview, then complete the checklist.
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Reference the included revision count, confirm what has been used, and offer an additional paid round with one consolidated feedback set.
Best next step: Copy the preview, then complete the checklist.
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Explain that accelerated delivery is subject to capacity, an expedited fee, and faster client approvals; then present one feasible option.
Best next step: Copy the preview, then complete the checklist.
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State the missed feedback date, explain that the reserved production window has passed, and give the next available schedule without blame.
Best next step: Copy the preview, then complete the checklist.
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Treat late stakeholder direction as a change decision: preserve the approved version, estimate the rework, and reset approval before proceeding.
Best next step: Copy the preview, then complete the checklist.
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Name the additional deliverable separately from the current package, quote its fee and delivery impact, and preserve the original plan until approval.
Best next step: Copy the preview, then complete the checklist.
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Show the client which defined retainer capacity has been used, identify the added work, and offer an overage fee or next-cycle option.
Best next step: Copy the preview, then complete the checklist.
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